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Location: Houston, TX (In-Office).
Job Type: Full-Time.

About Us:

Safe Haven Power is a growing residential generator installation and service company serving the Greater Houston area. We pride ourselves on delivering a high level of communication, organization, and customer care throughout every stage of our projects.

Position Overview:

We are seeking an experienced Service Dispatcher / Office Coordinator to manage day-to-day scheduling, client communication, and support our field service team. This role is critical to keeping our operations running smoothly and ensuring an exceptional client experience.

While dispatching is a core responsibility, this role will also support broader office operations—including parts coordination, permitting, and project support—making it ideal for someone who enjoys variety and takes ownership across multiple areas of the business.

This is an in-office role best suited for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes initiative.

Key Responsibilities:

Dispatching & Scheduling:

Manage and optimize daily schedules for service technicians.
Dispatch technicians and adjust schedules in real-time as needed.
Coordinate service requests, maintenance visits, and follow-ups.
Work closely with leadership and field teams to prioritize and route jobs efficiently.

Client Communication:

Handle inbound and outbound client communication (calls, texts, emails).
Provide clear updates on scheduling, service timelines, and next steps.
Ensure a high level of customer satisfaction through timely, professional communication.

Operations & Office Support:

Assist with parts ordering, tracking, and basic inventory management.
Support permitting process for installation projects (submittals, tracking approvals, follow-ups).
Coordinate inspections with cities, utilities, and inspectors.
Help ensure projects move smoothly from scheduling through completion.

Administrative & Financial Support:

Assist with invoicing and payment collection.
Maintain accurate records in CRM and field service software.
Support general office coordination and process improvement initiatives.

Qualifications:

2+ years of dispatching, service coordination, or office operations experience (home services industry preferred).
Strong phone presence and communication skills.
Proven ability to manage multiple schedules and priorities simultaneously.
Experience handling customer service issues with professionalism and urgency.
Comfortable collecting payments and discussing account balances.
Highly organized with strong attention to detail.
Proficient with CRM and/or field service software (Zuper, ServiceTitan, etc. a plus).
Experience with permitting or construction/project coordination is a plus.
Problem-solver who can think ahead and adapt quickly.
Bilingual (English/Spanish) is a plus.

What We’re Looking For:

Someone who takes ownership and doesn’t need constant direction.
Calm under pressure—especially during high-demand periods (storms/outages).
Strong communicator who represents our brand well with clients.
Team player who supports both office and field operations.
Comfortable wearing multiple hats as the role evolves.

Why Join Safe Haven Power:

Growing company with opportunity for advancement.
Supportive, team-oriented environment.
Opportunity to play a key role in building and improving operations.
Competitive pay based on experience.
This role is expected to grow over time as the company expands, with opportunities to take on additional responsibility in operations and project coordination.

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Apply for Service Dispatcher/Office Coordinator at Safe Haven Power